Warranty, Replacement, and Refund Policy

Section 1: Code Products (Microsoft keys, games, etc.)

Blue Spark guarantees that the service activated via the code will function for a full year from the activation date, provided it is activated within 7 days of purchase.

Warranty does not cover:

• Reuse on a different account/device.
• Reinstalling the OS.
• Using a pirated or virus-infected system.
• Failing to activate the code within 7 days.

Compensation Policy:

• If the code fails within 7 days, we’ll replace it with a new one.
• If the software stops working during warranty and no replacement is available, we refund the remaining period.

Example: Bought a program for 120 SAR, failed in month 3:

9 months remain.

You’ll be refunded 90 SAR.

• Codes are non-refundable and non-returnable after delivery.

Section 2: Social Media Services (followers, likes, etc.)

We guarantee delivery within 72 hours and service stability for at least 30 days.

Warranty void if:

• The post is deleted or hidden.
• External services are used (from other providers).

Compensation Policy:

• For delivery delays from our side: choose a replacement or full refund.
• If the service drops within warranty, we either redo it or refund.
• Orders cannot be canceled once in "Processing".
• No returns or refunds after completion.

Section 3: Subscriptions (Discord Nitro, Spotify, Netflix, etc.)

We activate subscriptions within 72 hours and ensure access for the full period.

Warranty void if:

• The customer changes or cancels the plan manually.

Compensation Policy:

• If the subscription stops, we will either reactivate it or refund the remaining value.

Example: A 60 subscription for 12 months fails after 3:

9 months remain.

You'll get 45 back.

Section 4: Gaming Accounts

Private Accounts (Ownership Transfer)

• The account becomes fully yours.
• You must change account details upon delivery, If you don’t, we’re not responsible for loss/hacking.

Shared Accounts (Rental)

• Accounts remain owned by the store.
• Changing data/settings is strictly forbidden.
• We reserve the right to revoke access if rules are violated.

️ Delivery Options:

• Auto via bot or manually via WhatsApp.
• Guaranteed access for 1 year minimum, After that, case-by-case support.

Important – Denuvo Protection:

Some games use Denuvo, a security system that limits activation to 5 devices per day.

• We must schedule your activation time in advance.
• One reschedule is allowed. If you miss the first reschedule, we’ll cancel and fully refund the order.

Compensation Policy:

• If an issue occurs from our side, We’ll provide a replacement account or full refund within the first year.

Important Notice – Customer Support Hours, Our official customer support hours are:

Saturday to Thursday: from 11:00 AM to 09:00 PM

Friday: from 02:00 PM to 09:00 PM

(GMT +03:00)

• Contacting us outside these hours does not constitute negligence or fault from our side. An automated reply clearly states our working hours.

Therefore, any complaints due to non-response outside working hours are considered invalid.

By placing an order through our website or any official Blue Spark channel, you automatically agree to all terms, conditions, and refund/warranty policies as stated.

For support or questions, contact us via WhatsApp or our official channels.

Policy Reviewed at: [2025/04/09]