Privacy Policy – Blue Spark Digital Store
At Blue Spark, we value the privacy of our customers and are committed to protecting their personal data. This policy explains how we collect, use, and handle your information while using our store.
1. Information We Collect When you register or place an order with us, we may receive the following data:
- Full name
- Email address
- Mobile number
- Login credentials (email or mobile)
- Country or location
- Payment method (type and last 4 digits of the card if applicable)
We do not receive or store full payment card details or sensitive banking data. Payment is handled securely by third-party providers.
2. Payment Processing
Payments made through our store are processed via secure third-party services:
- MADA, Visa, MasterCard
- PayPal
- Local bank transfers (Saudi Arabia only)
All payment data is encrypted and handled by these providers. We only receive non-sensitive data such as:
- Payment type
- Last 4 digits of card number (if applicable)
- Transaction status
3. Use of Analytics & External Tools
To improve the shopping experience, we use the following tools:
- Google Analytics – to analyze visitor behavior.
- Hotjar – to understand user interaction and improve navigation.
- WhatsApp – as our primary customer support platform.
These services may collect anonymized usage data and device information.
4. User Account Management
- All users are required to create an account using either their email address or mobile number before placing orders. Guest checkout is not allowed as per the policy of our platform provider.
5. Data Storage & Deletion
- Customer data is stored in a centralized database managed by the platform provider that operates multiple stores. We do not have direct access to delete or remove customer data from the system.
- If you request data deletion or modification, we can only act within the limits allowed by the platform.
- Complete data removal (including account and order history) is subject to the platform provider's terms and is outside our control.
6. Data Security
- We take reasonable steps to protect customer data. However, full responsibility for data security lies with the platform provider managing the hosting and database infrastructure.
7. Children's Privacy
- We do not have age restrictions, as we are unable to verify user age via the platform. However, the store is not intended for unsupervised minors, and parents/guardians are encouraged to monitor usage.
8. International Users
- We serve customers both in Saudi Arabia and internationally. By using our store, you consent to the processing of your information in accordance with this privacy policy, regardless of your location.
9. Acceptance of Policy
- By registering or making a purchase through our store, you agree to this privacy policy and acknowledge the limitations of data control imposed by the platform provider.
Policy Reviewed at: [2025/04/09]
